Terms & Conditions

Please find below the terms and conditions governing the sale of goods to you from the Chester Beatty Online Shop. By purchasing items on this site you will be deemed to have accepted these terms and conditions of sale and our privacy policy.

1. Goods

Subject as hereinafter provided, the Chester Beatty Shop warrants that all goods promoted for sale on this site are of satisfactory quality. Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the goods. In all other respects, and to the maximum extent permissible, the Chester Beatty Shop makes no other warranties or promises about the goods, and any implied warranties are excluded.

The warranty contained above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions, we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us in accordance with these terms and conditions, stating the nature of the shortage/defect and quoting the invoice number. If you fail to notify us you will be deemed to have accepted the goods.

2. Availability

All goods are offered for sale subject to availability. Once your order has been submitted you will receive an automated confirmation email with your order details and an order number. At this point the order remains subject to availability but payment will be taken from your card. The Chester Beatty Shop regrets that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. If there is a problem, we will let you know as soon as we can and will refund in full any money that you have already paid to the Chester Beatty Shop in respect of the goods in question.

3. Ordering

An order number to your order is assigned when you received an order confirmation e-mail from us, at which point, a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this in writing. If we have already taken payment for your order, we will refund your payment (including all delivery charges) and if we have not yet taken payment, we will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline that we or you have specified.

Please ensure that you include the following information with your order, as we cannot process your order without this information:

  • Name
  • E-mail address
  • Contact telephone number
  • Card type
  • Full name as displayed on the card.
  • Number, and expiry date of the card
  • Billing address
  • Delivery address (This does not need to be the same as the billing address)
  • Items you require

By clicking the ‘Confirm order’ button on the Payment Review screen, you agree to these terms and conditions. Please carefully check your personal details and details of the goods to be provided before clicking the ‘Confirm order’ button.  By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. While your card may be debited before the contract is formed, if the order is ultimately rejected, a full refund will be made immediately.

Should you notice that any details are incorrect, after you have placed your order, you should contact us without delay in order to amend any inaccurate details. We cannot guarantee that we will be able to make any such amendments and do not accept any responsibility in this regard.

4. Delivery

Please review our Delivery & Returns policy here.

Please retain the order number and the invoice, as it will be required should you decide to return any product under our Delivery & Returns policy.

5. Prices

The price of the goods shall be the price listed on our website on the date of your order. All prices displayed on the website are quoted in Euro and must be paid in full, including delivery charges (which are separately stated at the time of your order).

Please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customers, and not the Chester Beatty Shop, are responsible for the payment of any applicable customs duties or taxes in their own country.

6. Payment

You may pay by credit card. We accept Visa and Mastercard. All credit card purchases are subject to validation and credit checks.

7. Right of withdrawal and refunds

Please review our Delivery & Returns policy here.

We seek to ensure that you are happy with your purchases. If you are unhappy with any item which you have purchased from us please contact the Chester Beatty Shop on 00 353-1 407 0753 or ecommerce@cbl.ie within 7 days of delivery of the item(s) to you and advise us that you have goods to return. We will give you a full refund provided that the good(s) which you wish to return is unused, complete and is in a re-saleable condition. Goods which are returned for a refund must be returned with the invoice. Your statutory rights are not affected.

Where any valid claim in respect of any goods sold by the Chester Beatty Shop which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to the Chester Beatty Shop, the Chester Beatty Shop shall be entitled to replace the goods (or the part in question) free of charge or, at the sole discretion of the Chester Beatty Shop, refund the price of the goods (or a proportionate part of the price), but the Chester Beatty Shop shall have no further liability to the purchaser.

8. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action.
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • impossibility of the use of public or private telecommunications networks.
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

9. Comments

If you have any complaints or comments about the Chester Beatty’s online shop or any items supplied to you please contact us on 00 353-1 407 0753 or email ecommerce@cbl.ie.

10. Change to Our Site

We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we may make, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our site.

11. Privacy Policy

For details of our privacy policy, click here.

12. Governing Law

These terms and conditions are governed by the laws of Ireland. This online shop is run by the Chester Beatty of Dublin Castle, Dublin 2, D02 AD92, Republic of Ireland.